Mar 16, 2007

How To Record Customer Service Calls

It's good to get into the habit of recording customer service calls. It gives you proof if they mess up and maybe you'll get a really bad one that you'll want to submit to The Consumerist. Here's some tools to help you.

• From landline to headphone input on recording device: 302-902 TRKIT

• VoIP: Skype plus HotRecorder or plus PowerGramo.

• Outbound only: 3-2-1-Call-Log

• Inbound: Sign up for Grand Central and press 4 when receiving a call